Feedback
Tools

Implementation Actions

1. Inventory the existing tools used for communications, collecting feedback, and connecting to City Hall. Catalog the strengths and limitations; publish for staff. Update routinely.
2. Select a pilot project and test with a diverse audience.
3. Document this process and track engagement sentiment through focus groups. Provide training resources for replication; track the metrics. Create a bigger pool of best practices and channels to cost effectively engage more people.