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City of West Hollywood


The Process Trackers initiative enhances internal collaboration using technology to streamline workflows for the highest quality service.

Implementation Actions

  1. Starting with the City Clerk, convene a multi-department working group to map and “lean” the existing FOIA/open records response process.
  2. Explore what technology is currently available at the City and determine if there are existing resources for a “pizza tracker” dashboard. If so, create a dashboard. If not, consider partnering with local entrepreneurs to pilot solutions.
  3. Document the approach, share widely within City Hall, and launch a nomination process for the next processes to be improved and tracked.
  4. Inventory existing processes and map them to the technologies used today to identify additional opportunities to improve outcomes through better, more efficient solutions.

Strategic Plan Page 31

2018 WeHo Smart City Strategic Plan

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